1. Who we are
, trading as , operates . We are the data controller for the personal data described here.
- Registered address:
- Company number:
- Contact for privacy matters:
- Telephone:
2. What data we collect
- Identity and contact data: your name, billing and delivery address, email address and telephone number.
- Order and payment data: the doors and fittings you ordered, your order history, and confirmation that payment succeeded. Card details are handled by our payment provider — we do not store full card numbers.
- Fitting details: the opening sizes, lining depths, swing direction and finish notes you send us so that we supply the right leaf.
- Technical data: IP address, device and browser type, and cookie data.
- Communications: emails, contact form messages and notes from telephone calls about an order.
- Marketing preferences: whether you have opted in to hearing from us.
3. Why we use it and our lawful basis
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Taking, checking and delivering your order | Performance of a contract |
| Answering measuring and specification enquiries | Legitimate interests or contract |
| Sending marketing emails | Consent, or soft opt-in for existing customers |
| Fraud prevention and site security | Legitimate interests |
| Analytics to improve the website | Consent, given through cookies |
| Meeting tax and accounting obligations | Legal obligation |
4. Who we share it with
We share data only with the parties who help us run the business: our payment processor, the couriers and two-person delivery crews who carry doors to your address, our website host, our email tool, and our analytics provider. Each is bound to use the data only on our instructions.
We may also disclose data where the law requires it, such as a court order or a request from a tax authority. We do not sell your personal data.
5. International transfers
Where a provider stores data outside the United Kingdom, we rely on an adequacy decision or on appropriate safeguards such as the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep it
- Order and transaction records: six years, to meet UK tax and accounting rules.
- Account data: for as long as your account is open, then 24 months after it closes.
- Measuring notes and specifications: 24 months after delivery, so we can match a later door to an earlier one.
- Marketing data: until you unsubscribe.
- Support messages: 24 months.
7. Your rights
Under UK GDPR you have the right to access your data, correct it, erase it, restrict or object to how we process it, ask for it in a portable form, and withdraw consent at any time.
To use any of these rights, write to . We reply within one month, and we may first ask you to confirm who you are.
8. Complaints
If you are unhappy with how we have handled your data, tell us at and we will look into it. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
9. Cookies
The website uses cookies. The ones needed to keep the site working — including the cookie that remembers whether you are viewing prices in euro or sterling — are set automatically. Analytics and advertising cookies are set only if you accept them in the cookie banner, and you can change that choice at any time.
10. Changes to this policy
We update this policy from time to time. The date at the top shows the current version, and we publish material changes on this page before they take effect.